Terms of Service – Help Center

This Agreement is entered into between you (hereinafter referred to as "you" or "your") and CoinQ. Your access to and use of the services provided by the CoinQ platform or any of its websites, mobile applications, and other related services provided by the websites of CoinQ or any of its affiliates as further described in Section 4 below (collectively referred to as the "Service") constitutes your confirmation that you have read, understood and accepted the Privacy Terms and Conditions in this Terms of Use Agreement (hereinafter referred to as the "Terms of Use"). In addition, when using certain features of the Service, you may also be subject to additional terms and conditions applicable to those features.

Please read these Terms of Service Use carefully. These Terms of Use contain certain important provisions, including an arbitration provision requiring all claims to be resolved by binding arbitration. For more information on the arbitration terms, please see Section 15 below, “Dispute Resolution: Venue of Arbitration, Arbitration, Class Action Waiver, Governing Law.” Please note that, like any asset, the value of financial assets may fluctuate and there is a significant risk that you may lose money when buying, selling, holding or investing in financial assets. By using this service, you acknowledge and agree that:

(1) You understand the risks associated with financial asset transactions;

(2) You bear all risks of using the Service and conducting financial asset transactions;

(3) CoinQ assumes no responsibility for such risks or adverse consequences.

By accessing, using or attempting to use the Service in any capacity, you confirm that you accept and agree to be bound by these Terms of Use. If you do not agree, please do not access or use the Service.

Agreement conditions

CoinQ reserves the right to determine, modify or change these Terms of Use at any time at its sole discretion. Changes will be notified to you by updating the revised Terms on the Platform and revising the [Last Revised Date] displayed on this page. Any modifications or changes to these Terms of Use will be effective immediately upon being posted on the Website or sent to Users. Therefore, your continued use of CoinQ's services constitutes your acceptance of the revised agreement and rules. If you do not agree to any modification, please stop using the Service immediately. CoinQ recommends that you review these Terms of Use frequently to ensure that you understand the terms and conditions that apply to your access and use of the Service.

Qualifications

By registering for a CoinQ Account (see definition in Section 5 below), you represent and warrant that:

(a) you are 18 years of age or older, or otherwise of legal age to form a binding contract under applicable law;

(b) You are an individual, legal person or other organization with full legal capacity and authorization;

(d) you do not currently have a CoinQ account;

(e) If you are entering into these Terms of Use on behalf of a legal entity, you have all necessary rights and authority to bind such legal entity.

Prohibited Uses

By accessing and using the Service, you represent and warrant that:

(a) you are not listed on any trade or economic sanctions list (such as the United Nations Security Council sanctions list);

(b) you have not been designated as a “Specially Designated National” by OFAC (the U.S. Department of the Treasury’s Office of Foreign Assets Control);

CoinQ reserves the right to select markets and jurisdictions and may restrict or refuse to provide the Service in certain countries at its sole discretion.

Service Description

CoinQ is an online asset trading platform that does not provide legal currency trading functions. CoinQ only acts as a trading platform provider, not as a buyer or seller on either side of the transaction. Users must register and open an account in accordance with the provisions of Section 5 below and deposit digital assets before commencing trading. Traders may apply to withdraw digital assets, subject to the restrictions set out in these Terms of Use.

Although CoinQ strives to maintain the accuracy of the information published on the Service, CoinQ cannot guarantee the accuracy, suitability, reliability, completeness, performance or appropriateness of the content provided through the Service, and is not responsible for any loss or damage that may be caused directly or indirectly by the use of such content. The information on this service may change without prior notice and is provided primarily to help users make independent decisions. The data displayed on the CoinQ platform is only objective statistics and does not represent investment or consulting advice. CoinQ is not responsible for the use or interpretation of information on this platform's services or other communication media. All users of this service must understand the risks of digital currency transactions. CoinQ advises all users to exercise caution and trade responsibly within their means.

Account Registration and Requirements

a. Registration

All users who use this service (hereinafter referred to as "Users") must apply to register an account on CoinQ. When registering, you must provide your real name, email address and password, and accept these Terms of Use, Privacy Statement and Consent. CoinQ reserves the right to refuse to open an account for you at its sole discretion. You agree to provide complete and accurate information and to promptly update it to maintain its completeness and accuracy. Each user (including business or legal entity) may only open one active CoinQ account.

b. User identity verification

By registering for a CoinQ account, you agree to provide personal information required for identity verification to detect money laundering, terrorist financing, fraud and other financial crimes on the platform. We will collect, use and share this information in accordance with the Privacy Policy and retain these records for the duration of your account and for 3 months after closure. You authorize us to conduct necessary identity verification or financial crime protection checks. The identity verification information requested may include, but is not limited to, your name, email address, contact information, phone number, username, government-issued identification, date of birth, and other information collected during registration. You confirm that such information is true and accurate and agree to update it promptly. If the information is inaccurate or incomplete, CoinQ has the right to request correction, deletion of relevant information or terminate the service. You agree that CoinQ may disclose personal information to credit reporting agencies and fraud prevention departments.

c. Account Usage Requirements

An account is for use only by the person who registered the account. CoinQ reserves the right to suspend, freeze or cancel account usage rights. If you discover any unauthorized use of your account information, you should notify CoinQ immediately. CoinQ is not responsible for any loss or damage resulting from authorized or unauthorized account use.

d. Account Security

CoinQ is committed to maintaining account security, but user behavior may also pose risks. You agree to treat access credentials (such as user name and password) as confidential information and not disclose it to any third party. You are solely responsible for the security of your account and personal information. CoinQ is not responsible for any losses or consequences caused by authorized or unauthorized use of your account credentials, including information disclosure or other actions.

You agree that:

(i) immediately notify CoinQ of any unauthorized use of your account or other security breach;

(ii) strictly observe the security, authentication, transaction, charging, exit mechanisms or procedures of the Website/Services;

(iii) take appropriate steps to log out from the Website at the end of each visit;

(iv) The income from registering using other people’s information is deemed as illegal income, and CoinQ is not responsible for any losses arising therefrom.

Service Usage Guide

a. License

Subject to your compliance with these Terms of Use, CoinQ grants you a limited, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service through a computer or Internet-compatible device for your personal internal purposes. Any use of the Service for resale or commercial purposes is prohibited and any violation of this provision shall constitute a material breach of contract. CoinQ reserves all rights not expressly granted and does not allow you to use the Service in an unauthorized manner. Your use of the Service does not acquire any ownership rights in CoinQ or its intellectual property. CoinQ owns the ownership and intellectual property rights of all feedback, suggestions or other information you provide through the Service.

b. Restrictions

When using the Service, you agree to:

Comply with all applicable laws, regulations and CoinQ’s guidelines.
Do not engage in any activities that violate the public interest, public morals or the legitimate rights and interests of others, such as market manipulation.
Unless with the written consent of CoinQ, it shall not be used for the following commercial activities:
The trading service uses CoinQ quotes or market information.
Utilize CoinQ’s market data data feed or data streaming service.
Conduct any activity for commercial profit (including advertising or referral fees) using CoinQ’s market data.
The content of the Service may not be modified, copied, downloaded, distributed or otherwise exploited without the prior written consent of CoinQ.
You may not use automated tools (such as crawlers, robots) or illegal means (such as hacker attacks, password mining) to access, obtain or monitor the Service or its content.
You may not probe, scan or test the security vulnerabilities of the Service or impose unreasonable load on the system.
You may not falsify your identity or use the service illegally.

CoinQ reserves the right to investigate any violation of these Terms of Use and take action without prior notice, including but not limited to blocking order requests, freezing accounts, reporting to authorities, publicizing violations, and removing offending information.

Order and service fees

a. Order

When you place a trade instruction ("Order"), your account will be immediately updated to reflect the open order and the order will be displayed on the CoinQ bulletin board to match other users' orders. If the Order matches the Order of another User, the Service will execute the transaction (a "Transaction"). Once a trade has been executed, your account will be updated to reflect the status of the order as either fully executed or partially executed. Orders will remain open until fully executed or cancelled. To complete the transaction, you authorize CoinQ to temporarily control the assets involved in the transaction.

b. Cancellation

You can cancel your order until it is matched with the orders of other users. Once an order is matched, you cannot change, reverse or cancel it. For partially matched orders, you can only cancel the unmatched portion. CoinQ reserves the right to reject any cancellation request. If the account assets are insufficient to fulfill the order, CoinQ may cancel the entire order, or only fulfill the covered portion of the order and deduct the corresponding service fees (see clause (c) below).

c. Fees

You agree to pay the service fees specified by CoinQ, and CoinQ has the right to update the fees at any time. The updated fees will apply to transactions made after the update becomes effective. You authorize CoinQ to debit your account for any fees owed.

Contract Trading

a. Risks:

Contract trading involves high risks. As a contract trader, you acknowledge and agree that you need to bear all risks of using contract trading and borrowing services, including but not limited to the following:

Market Volatility: Trading market liquidity, market depth and trading dynamics may fluctuate and change rapidly. The use of leverage may magnify gains, but it may also magnify losses, resulting in large swings in profits and losses.

Difficulty in closing a position: Under certain market conditions, you may find it difficult or impossible to close a position. This can happen, for example, when there is insufficient market liquidity, or due to technical issues with CoinQ.

Limitations of Contingent Orders: Contingent orders (such as stop-loss orders) will not always limit your losses to the intended amount as market conditions may make these orders impossible to execute or impossible to execute at the intended price.

Risk of Insufficient Margin: Contract trading does not provide protection against losses and you may suffer losses that exceed the amount you deposit in your margin account.

b. Contract Trading:

Compliance Statement:

You represent and warrant that you are not from the United States, and are not on any trade or economic sanctions list, such as being designated as a "Specially Designated National" by the U.S. Treasury Department's Office of Foreign Assets Control (OFAC).

Risks and Responsibilities:

You should fully understand the risks of contract trading and lending, and be fully responsible for all trading and non-trading activities on your CoinQ account. You may not enter into transactions that are beyond your financial capabilities.

You are solely responsible for understanding the true status of your positions, even though the information provided by CoinQ at any time may be incorrect.

You agree to keep sufficient assets in the CoinQ margin account for contract trading and repay the loan in full and on time. If you fail to maintain sufficient assets or repay the loan on time, CoinQ has the right to force liquidation of your margin account.

Even if CoinQ has the ability to force liquidation of positions, CoinQ does not guarantee the ability to stop losses. If your position is liquidated with insufficient assets to pay the outstanding loan, you will still be responsible for any additional asset shortfall.

CoinQ may take measures to mitigate your potential losses, including but not limited to transferring your margin account assets to the platform account, or transferring platform account assets to the margin account.

System maintenance and management:

During the CoinQ system maintenance period, you agree to be solely responsible for managing your margin account under risk, including closing positions and repaying loans.

You agree to be responsible for all transactions, contract transactions and borrowing activities. CoinQ is not responsible for any loss or damage resulting from the use of the Services or from failure to understand the risks of using assets.

You understand that all open orders will be cancelled immediately during the liquidation process. You may lose all your positions and futures account funds. If CoinQ is unable to close all positions at the time of liquidation, counterparty liquidation may occur. CoinQ will try its best to avoid counterparty liquidation, but due to market volatility and high leverage, it is impossible to completely avoid this risk.

Service Execution:

Due to network delays, computer system failures and other force majeure factors, the execution of CoinQ contract services may be delayed, suspended, terminated or deviated. CoinQ will try its best to ensure the stability and effectiveness of the service system, but does not promise that the final execution results of the contract service will meet customer expectations. Due to the above factors, CoinQ is not responsible for the final execution results.

c. Prohibitions from the Contract:

Illegal arbitrage: Users are prohibited from engaging in illegal arbitrage activities through multiple accounts or devices, such as brushing fees, rebates, bonuses, hedging, etc. The system will identify user account risks through multi-dimensional features and take measures against detected illegal arbitrage behaviors, including but not limited to account blocking, asset freezing, login restrictions, and real-name authentication requirements.

Ultra-short-term trading: In order to protect the trading experience of general users, the platform reserves the right to take the following measures against accounts that use ultra-short-term trading (i.e. frequent opening and closing of positions):

Immediately terminate the account and access to the server, and deduct any illegal gains.
Determine that all transactions that constitute ultra-short-term transactions are invalid, that is, these transactions are regarded as unsuccessful.

3.Close all trades in ultra-short-term trading activities based on current market prices.

4.Increase the holding time, that is, require that the position cannot be closed within a certain period of time.

Unfair trading practices: CoinQ strictly prohibits unfair trading practices, including:

1.Engage in price manipulation or other malicious market practices.

2.Exploit loopholes in the Service or other adverse means to harm other users or CoinQ.

3.Engage in other activities that CoinQ believes are harmful to the market.

CoinQ reserves the right to exercise control over user accounts to maintain the fairness of the platform and the healthy operation of the market.

Liability

a. Warranty Disclaimer To the maximum extent permitted by law, the Service, CoinQ's materials, and any products, services or other items provided by or on behalf of CoinQ are provided on an "as is" and "as available" basis. CoinQ expressly disclaims all other warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, medicine or non-specificity, or warranties arising from course of performance, course of dealing, or course of usage. CoinQ also makes no representations or warranties as to the accuracy, defects, validity, effectiveness, error-free or virus-free nature of the Website, Services or CoinQ Materials. There is no guarantee that any order will be executed, accepted, recorded or remain incomplete. Except as expressly stated in this Agreement, you do not rely on any other written or oral statements or agreements in your use and access to the Service. You understand and agree that CoinQ is not liable for any loss or damage caused by or related to the following: (A) inaccuracies, defects or omissions in investment target price data; (B) errors or delays in data transmission; (C) data interruptions; (D) other users' behavior that does not violate or violate this Agreement. The disclaimers in this Agreement may not apply if the laws of your jurisdiction prohibit such disclaimers.

b. Disclaimer of Damages and Limitation of Liability

To the maximum extent permitted by law, CoinQ, its affiliates and their shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors shall not be liable for any incidental, indirect, special punitive, consequential or similar damages (including, but not limited to, loss of data, information, revenue, profits or business or financial benefits) arising out of the Service, the performance or non-performance of the Service, or other products or services provided by CoinQ and its affiliates, whether under contract, statute, strict liability or other theory, even if CoinQ has been advised of the possibility of such damages, unless it is ultimately determined that such damages were caused by CoinQ's gross negligence, fraud, willful misconduct or intentional violation of law. Some jurisdictions prohibit the exclusion or limitation of consequential or consequential damages, so the above limitation may not apply to you.

Notwithstanding the foregoing, in no event shall the liability of CoinQ, its affiliated shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors arising out of or in connection with the provision of the Services, the performance or non-performance of the Services, or any other products, services or items, whether under contract, statute, strict liability or other theory, exceed the fees paid by you to CoinQ under this Agreement prior to the occurrence of the event giving rise to liability.

c. Indemnification

You agree to indemnify CoinQ from and against any charges, actions, proceedings, investigations, demands, suits, costs, expenses and damages (including, but not limited to, attorneys' fees, fines or penalties imposed by any regulatory authority) arising out of or related to:

(i) your use of or conduct related to the Services;

(ii) your violation of these Terms of Service or our enforcement of these Terms of Service;

(iii) your violation of any applicable laws, regulations or rights of a third party during your use of the Services.

In the event that indemnification is required, CoinQ shall have the right to control any related action or proceeding at its sole discretion and decide whether to settle and the terms of the settlement.

Announcements

All official announcements, news, promotions and contests will be posted through the CoinQ platform. Users should review these materials regularly. CoinQ is not liable for any personal losses caused by failure to review the announcement.

Termination of Agreement

You agree that CoinQ may immediately suspend your account (including accounts controlled by affiliated entities or affiliates), freeze or lock account funds, and suspend your access to CoinQ services for any reason. This may include the following:

1.The account is suspected of violating these Terms of Use, Privacy Statement or applicable laws and regulations;

2.The account is subject to government proceedings, criminal investigations or other pending litigation;

3.Unusual activity is found in the account;

4.Illegal access to the account is detected;

5.As required by order of a court or regulatory/governmental agency.

CoinQ is not responsible for any permanent or temporary modification of the account, suspension or termination of access to all or part of the service. CoinQ

CoinQ may terminate this Agreement directly by canceling your account and permanently freeze (cancel) your authorization to CoinQ if any of the following occurs:

1.CoinQ terminates the provision of services to you;

2.You are directly or indirectly re-registered as a CoinQ user in the name of any other person;

3.The information provided is untrue, inaccurate, outdated or incomplete;

4.After modifying these Terms of Service, you explicitly inform CoinQ that you do not accept the 5.modified terms;

6.You terminate the request for service;

CoinQ believes that any other circumstances require termination of service.

If your account is terminated, account and transaction information that meets the data retention standards will be securely stored for 3 months. For transactions that are not completed at the time of account termination, CoinQ has the right to notify the relevant transaction counterparty of the situation at the time. User-initiated account withdrawals (authorities under GDPR or other similar regulations) will also be subject to the above termination agreement.

If CoinQ learns that the funds in the account have been stolen or are not yours, CoinQ can but does not assume the responsibility to manage and control the funds and accounts of the trip. CoinQ may continue to hold some or all of the funds, and provide sufficient evidence to prove the dispute. CoinQ will not participate in the legal ownership of the dispute. You agree that CoinQ is not responsible for any such management control or the inability to withdraw funds or execute transactions during the period of control.

a. Remaining Funds After Account Termination

Except as provided in clause (b) below, upon account closure/revocation, all balances on the account (including fees and debts owed to CoinQ) will be immediately payable to CoinQ. Upon payment of all outstanding fees, the user will have 5 business days to withdraw all funds from the account.

b. Remaining Funds After Account Termination Due to Fraud, Violation of Laws or Violation of these Terms of Use

In the event of suspension/closure of an account due to fraud investigation, violation of law investigation or violation of these Terms of Use, CoinQ retains full custody of funds and user data/information and may turn such funds and data/information over to government authorities.

Financial Non-Advice

CoinQ does not act as your broker, agent or advisor and there is no fiduciary relationship or fiduciary obligation between CoinQ and you in connection with your use of the Service for trading or other decisions. Any information or communications provided by CoinQ should not be considered investment advice, financial advice, trading advice or other types of advice. Trades are automatically executed based on your order parameters and trade execution procedures. You should independently determine whether any investment, investment strategy or transaction is suitable for you based on your personal investment objectives, financial situation and risk tolerance, and you are responsible for it. Before making any investment decision, it is recommended that you consult a legal or tax professional. CoinQ does not buy, acquire, sell or hold any digital currency. You should conduct due diligence and consult financial advice before making a decision to buy, sell or hold digital currency. CoinQ is not responsible for investment decisions made based on its information.

Compliance with local laws

Users are responsible for complying with all local laws and regulations related to the use of CoinQ services at its headquarters. Users must also fulfill tax obligations in accordance with local laws, including but not limited to withholding, collection, reporting and remittance to relevant tax authorities. All users of CoinQ and its services are required to confirm the source of their funds and are not involved in any illegal or legal activities. CoinQ cooperates with law enforcement agencies around the world and takes measures when necessary, such as seizing, freezing, terminating or investigating user accounts and funds.

Privacy Statement

Accessing this service may require you to provide certain personally identifiable information. Please read the privacy statement posted on CoinQ's official website carefully to understand CoinQ's practices and policies regarding the collection and use of personally identifiable information. The privacy statement will detail how we handle your personal information, including collection, use, storage and protection measures.

Dispute Resolution: Arbitration Forum, Class Action Waiver, Governing Law

Please read the following terms carefully because they involve your waiver of certain rights to bring legal proceedings, including class action rights.

a. Problem Notification Before filing a formal report, you should contact CoinQ through CoinQ's official website to resolve your issue.

b. Arbitration Agreement

You and CoinQ agree to resolve any dispute arising out of or relating to this Agreement (including any issues concerning the existence, validity, termination of the Agreement, and any issues concerning the Services or Products) through binding arbitration, subject to prior notification to CoinQ in accordance with clause (a). If not resolved within 60 days, you may elect arbitration.

c. Arbitration Procedure

Subject to clauses (a) and (b), disputes shall be settled in accordance with the Rules of Arbitration of the International Arbitration Center. The language of arbitration shall be English. The arbitration decision may be enforced in any court having jurisdiction.

d. Notice

When initiating arbitration proceedings, you shall send to CoinQ a request for arbitration and a statement of claim. If CoinQ initiates arbitration, we will notify you at the email or mailing address you provided.

Miscellaneous

a. Independent Parties In the performance of these Terms of Use, CoinQ is an independent contractor and not your agent. These Terms of Use shall not be construed as evidence of a joint venture, joint venture, partnership or franchise between the parties.

b. Entire Agreement These Terms of Use constitute the entire agreement between the parties regarding the use of the Service and supersede all prior written or oral agreements between the parties. No terms of these Terms of Use shall be modified, interpreted, supplemented or altered by the use of trade or other common practices or methods of dealing between the parties.

c. Force Majeure CoinQ is not responsible for any delay or failure to comply with the requirements of these Terms of Use due to any cause or failure beyond CoinQ's reasonable control.

d. Severability If any part of these Terms of Use is held invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions of these Terms of Use, which will remain in full force and effect, and the invalid or unenforceable part will be effective to the maximum extent.

e. Transfer You may not waive or assign any right to use the Service or any of your rights or obligations under these Terms of Use without our prior consent, including by operation of law or in connection with a change of control. CoinQ may waive or assign all or any of its rights or obligations under these Terms of Use without any notice or consent or approval from you.

f. Waiver of Rights The failure of a party to require performance of any provision does not affect the right of that party to require performance at any time thereafter, and the waiver of any breach or violation of any provision of these Terms of Use or applicable terms does not constitute a waiver of any subsequent breach or violation or a waiver of the provision itself.

g. Website Disclaimer Any links to third-party websites in this service do not mean that CoinQ endorses any products, services or information provided therein, and CoinQ does not guarantee the accuracy of the information contained therein. In addition, since CoinQ cannot control the terms of use or privacy practices of third-party websites, you should read and understand these policies carefully.

h. For more information about CoinQ, you can refer to the company and license information on the website. If you have any questions about this Agreement, please feel free to contact CoinQ for clarification through our customer support team.