If your deposit has not been credited for an extended period, please first confirm that the deposit network, deposit address, and blockchain confirmation status are correct.
If everything appears correct but the assets are still not credited, please contact CoinQ online customer support and provide the following information in the format below so that we can assist you more efficiently.
Please Provide the Following Information:
- Account UID:
- Deposit Token:
- Deposit Time:
- Deposit Amount:
- Deposit Address:
- Transaction Hash (TXID/Hash):
- Deposit Screenshot:
Notes
- Please ensure that all submitted information is accurate and complete;
- The transaction hash (TXID) can usually be found on the withdrawal platform or blockchain explorer;
- When uploading screenshots, please ensure that the transaction details, amount, and address are clearly visible;
- Deposit arrival times may vary depending on blockchain network confirmation speeds.
Security Reminder
CoinQ officials will never ask for your account password, fund password, SMS verification code, or Google verification code. Please stay alert and protect your account assets from fraud.
CoinQ Team
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